Return & Refund Policy

Effective Date: October 3, 2025

At Cosmos, Valour, and Vows, we want you to be happy with your purchase. Please review our return and refund policy below.

---

1. Eligibility for Returns

• New Books & Merchandise:
  • May be returned within 30 days of delivery for a refund or exchange.
  • Items must be in original condition, unused, and in their original packaging (if applicable).
  • Customer is responsible for return shipping costs unless the item is defective or we shipped the wrong product.
• Used Books:
  • All sales are final. Due to their unique nature, we do not accept returns on used books unless the wrong item was sent.
• Clearance or Sale Items:
  • Final sale. No returns or exchanges.

---

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 14 days of receiving your order.
2. Provide your order number and clear photos of the item(s).
3. Once approved, we will provide instructions for return or replacement at no additional cost.

---

3. Refunds

• Refunds will be issued to the original payment method once the returned item is received and inspected.
• Free return shipping.
• Please allow 5–10 business days after we process your return for the refund to appear on your statement.

---

4. Exchanges

• Exchanges are only available for new books and merchandise of equal value, subject to availability.
• If the desired replacement is unavailable, a refund will be issued instead.

---

5. How to Start a Return

To initiate a return, please contact us at:
Email: support@cosmosvalourandvows.store

Please do not send back items without first contacting us — unauthorized returns may not be accepted.

---

6. Non-Returnable Items

For health, safety, and quality control reasons, the following items cannot be returned:

• Digital products (eBooks, audiobooks, etc., if applicable)
• Gift cards
• Opened consumables (if you sell things like tea, coffee, or other book-related merch)